Terms of Service
QUALITY
Luova.fi produces high-quality photos, primes, frames,
laminates, and digital prints and makes ProSec primers. Luova.fi does
everything professionally, and the products are made with the best
possible quality in materials, image quality, and services.
Don't
forget to tell us what your thoughts are about the final product. We
will be happy to help make the end result look good, desired, and also in
accordance with the prevailing "standard."
The ordered work is implemented with the customer by filling out
an order with clear dimensions for the work.
To maximize quality and avoid errors, it is important to name files correctly:
The name of the picture should be put in the format: 001_30x40_first_name_surname
001 = image number, 30×40 = image print size, your name without capital letters
Send images only in JPG, TIF, or ZIP file formats.
Adjust
the image size to the desired size before sending it to print
(same as in the image name). If it is not possible to
adjust the image size for some reason, remember to mention that the images are in a
different size than they are intended to be printed! We have to charge
for images printed in the wrong size unless the error is caused by
Luova.fi's error. However, don't increase the image's resolution
with Photoshop. Leave it to us.
Please note that the
primers have approx. 3mm cutting margin, which reduces the image size
unless it has been added to the image's print size.
If you
If you notice a manufacturing defect in our product, we will fix it and make a
new product for you free of charge. Please report the product when you
pick it up; we are not responsible for damage caused by transport and
storage. The shipped products must be unpacked and checked immediately
upon arrival. Transport damage must be reported immediately to the
transport company whose insurance is responsible for the damage.
PURCHASE AND DELIVERY TERMS:
GENERAL
Notes on the quality of the work when receiving it! Please check the product when you receive it. The prices given on the phone are non-binding.
We comply with the general delivery conditions of the graphic industry, excluding the specifications on this page
http://www.graafinenteollisuus....
Ordered work must be picked up on the agreed date or within 14 days of completion.
DELIVERY TIME
Norm. 2-7 working days or by agreement.
We do not grant discounts for orders / jobs of less than two working days.
Finished work must be picked up within 14 days of completion.
PAYMENT METHODS:
Invoice only companies / associations / business names that have opened an account (requires a credit check)
cash / debit cards / all major credit cards.
bank transfer / advance payment to the account / cash on delivery
Payment period 7 days. net in business invoicing.
Billing surcharge €5.
Late payment interest 16% from the due date of the invoice.
Interest billing supplement €5.
Notice period for invoice 8 days
In
cases where the payment for the work (exhibition) is based on a grant,
it can be agreed that 50% of the work is paid upon receipt and, as
agreed, the remaining 50% by invoice at the end of the next full month.
Requires a separate agreement with Luova (+ €5 billing supplement).
DELIVERY AND PICKUP SERVICES (weekdays 09-15):
Helsinki 20-60€.
Espoo/Vantaa 30-80€
PACKAGING AND SHIPPING COSTS
The
price of the product includes the so-called basic packaging (tissue
paper, bubble wrap, and, if necessary, corner protectors).
Packages
delivered by Posti, Schenker, and Matkahuolto are charged according to
the operator's price list + 15%. Contains a protective so-called
disposable packaging (only with pick-up service).
Special packaging is charged according to the realized cost.
The wooden packaging boxes for the exhibition photos are charged according to the price list (reusable shipping boxes).
TEST PRINTS
The test print is €10.00/piece and will be refunded if the final image is made. (test print = model slice from the picture)
CUSTOMER'S PRESENCE IN PRODUCTION
In
order for us to achieve maximum quality and the end result the customer
wants, the customer's presence when placing the order is desirable.
However, I hope that the work will not be unreasonably long due to this.
We hope for understanding if you are "evicted" for coffee sometime?
GRAPHICS
Possible image processing for images €40.00/ 30 min
ADDITIONAL WORKS
We
charge €40/30min for any additional work unrelated to the basic work.
For example, dismantling frames, re-framing, framing not in a frame
made by us, changing a finished work that deviates from the order,
etc. The price is always agreed upon when placing the order, if possible.
OFFER
The
offer is valid for 30 days. The customer's approving answer must be
received by Luova.fi within the specified time. The schedule included in
the offer is not binding if in the time between issuing the request
for a quote and the customer's response, Luova.fi makes a contract for
work that was not considered when the offer was issued. If a
fixed period of time is set aside for production in a separate agreement
and the work is canceled, Luova.fi is entitled to charge 50% of the
price of the offer.
COPYRIGHT
The customer assures
that the copyrighted material provided by the customer's work to
Luova.fi does not infringe the rights of a third party and is not
subject to any usage or other legal restrictions. The same applies to
all other intangible rights, such as trademarks, business names, or other
exclusive rights to intellectual and industrial rights.
The
customer is obliged to compensate directly based on this
agreement all the compensations and costs that Luova.fi has to pay due
to third-party claims.
OWNERSHIP
All products are the
property of Luova.fi until they are fully paid for. The work may not be
resold until it has been paid for in full (unless separately
agreed).
The tools, supplies, files, and other materials handed
over to Luova.fi by the customer for the work are the customer's property, which are handed back to the customer after the work is
finished.
The customer only gets the prints he paid for.
INSURANCE
The customer is responsible for ensuring that the material handed over to Luova.fi is properly insured.
FORCE MAJEURE
Obstacle
force majeure. A strike, lockout, fire, or other force majeure that is
independent of both Luova.fi and the subcontractor exempt from
complying with the agreed delivery time. Lack of labor or raw materials,
machinery or measures taken by the authorities, or similar unusual and
significant causes beyond Luova.fi's or the subcontractor's control,
which could not reasonably have been foreseen, also justify a reasonable
extension of the delivery time
If the above-mentioned event
technically or financially unreasonably complicates the execution of the
agreed work, the contractor is entitled to withdraw his offer or
terminate the contract in full or in the part that has not yet been
carried out. The customer does not have the right to claim damages due
to this.
Accordingly, the customer has the right to cancel the
contract if the delay caused by the above-mentioned obstacle causes him
unreasonable inconvenience or significant additional costs compared to
the value of the work. The contractor does not have the right to claim
damages due to this. The right to cancel applies only to the part of the
contract that is affected by force majeure. After the obstacle is
removed, the application of the contract will continue unchanged.
All prices above are on our website and our offers, including VAT of 24%.